Here is your how-to guide to navigate the virtual event and join the sessions.
HOW CAN I JOIN THE EVENT?
To be able to join the live event and participate in the live sessions you will need first to register to our event through the “Register” button in this website. You will then receive a confirmation email with your unique link to access the live event.
When the event is about to start on June 17th, please access through the “Join the Event” link you received via email. If the event is about to begin and you can’t locate the email, don’t worry! We will re-send your unique link 15 minutes before the event starts.
HOW CAN I JOIN A SESSION?
Once you land on the Agenda for the day, you will see a ‘Join Broadcast’ Button next to each session. Please click the button to watch that specific session. Please note you will only be able to join the broadcast once it has started – not before. You may arrive after the session starts, so please join us when you are able.
Only customer & active partner ticket holders have access to the Academy Track sessions. All other sessions are open to all ticket holders.
HOW CAN I JOIN THE COMMUNITY?
All ticket holders are automatically added to our event networking community which allows you to browse the member list and message other attendees. To enter, simply click this link. If you’d like to speak directly with a Board representative during the event, look for Eric Andreski inside the community; he will be available all day to chat. Please note that you can leave the community by first entering it, then clicking your profile in the top right corner and selecting “Leave Community.”
SUGGESTED BROWSER
All the sessions will take place in your browser, you won’t need to download any software to enjoy our event.
Please note that Edge and Explorer are not fully supported. The best performing browser for the event is Chrome. So, if your pre-defined browser is Edge or Explorer, please make sure to copy and paste your “Join the Event” URL into Chrome to enjoy the event to the fullest.
I’M HAVING TROUBLE CONNECTING TO THE SESSION
If you can’t join the broadcast from the “join link” you received via e-mail, please join from this link. When you land on this page, you will be asked to verify your identity via e-mail and you will be logged in.
Should you have any problem with the authentication process and third party cookies settings here below the procedure to troubleshoot this:
On Google Chrome, go to Settings -> Privacy and Security -> Site Settings -> Cookies & Save Data -> uncheck Third Party Cookies.
On Firefox, go to Preferences -> Privacy & Security -> Browser Privacy -> Change Setting to Custom -> uncheck Cookies and Tracking Content
On Edge, go to Settings -> Privacy and Services -> Tracking Prevention -> Change the default “Balanced” to “Basic”
Should you experience any problem to connect to the sessions, here is a detailed troubleshooting guide.
Alternatively, please do not hesitate to contact us with any questions or issues! Our technical resource throughout the day of the event will be Molly Casey: mcasey@board.com or 781-812-4493. Molly will also be available to chat within the community.